Specialist, Recruitment

Duties

The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: 1. Be knowledgeable about all aspects of the SCF offerings, to include programs, services, and engagement opportunities. 2. Represent SCF and deliver recruitment presentations at SCF and in community. Implement programming to recruit, identify and track students interested in SCF. Adhere to the specific admission targets and fulfill identified recruitment goals. Recruitment populations will include but not be limited to business and industry partners, adult learners, middle school, and other special populations as identified. 3. Communicate with prospective students, applicants and parents via phone calls, emails, social media and mailings. Guide students and families through the admissions process. Meet with State College of Florida prospective students and families in a variety of settings. Follow-up with applicants to encourage submission of all required application materials, advanced tuition, etc. 4. Coordinate and participate in college recruitment initiatives both on the college campus and in the service area to include campus tours, workshops, and open house events. 5. Assist in the facilitation of new student orientation sessions and other orientation program activities. 6. Participate in the development of the annual college-wide recruitment and orientation calendar. Participate in the development of outreach and orientation publications, materials, and technologies. 7. Participate in the development and implementation of the institutional recruitment plan. Develop and implement strategies to: establish relationships with organizations, groups and individuals that can influence prospective students; identify prospective students and encourage them to apply for admission; and best utilize time, effort, and achieving recruitment goals. 8. Assist with calling, email and social media campaigns/communications to ensure students move successfully through the admissions and enrollment process. 9. Report statistical data on outreach initiatives/activities, inquiry and application numbers and conversion reports, and orientation as requested. 10. Serves on college-wide committees and advisory boards as assigned. 11. Position requires extensive regional travel; flexible schedule and some evening/weekend events will be required with ability to perform with limited supervision and independently during travel. 12. Other duties as assigned.

Minimums

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience:

Associate’s degree required and two years related experience in sales, customer service, account management or higher education recruitment. Bachelor’s degree is preferred. Knowledge of the related geographical area, local cultures, interests and needs of local residents preferred. Knowledge of collegiate recruitment, admissions, and registration practices preferred.

• Supervisory Experience:

No supervisory experience required. Leadership experience preferred.

• Language Ability:

Ability to read, analyze, and interpret scientific and technical journals, financial reports, legal documents and professional journals. Ability to respond to technical questions and/or complaints from college leadership, customers, regulatory agencies, or members of the community. Ability to write detailed reports, business correspondence and policy and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram/chart form. Ability to deal with problems involving several concrete changes in situations.

• Computer Skills:

Working knowledge of word processing, spreadsheet, presentation, college database, e-mail, Internet, and reports retrieval software. Basic working knowledge of administrative software packages and possesses an ability to analyze system setup and demonstrate resolutions to technical issues. Understanding of CRM technologies and use of Chat functions.

• Certificates and Licenses:

None required. Responsibility for People and Property: No responsibility for people or property. Responsibility for Communication:

• Internal Contacts:

This position has routine contact with SCF students and all levels of SCF faculty and staff.

• External Contacts:

Routine contact with prospective and enrolled students, school districts, and school personnel. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is routinely required to talk or hear. The employee is frequently required to sit, use hands and fingers and reach with hands and arms. Occasionally required to stand, walk, climb or balance; stoop, kneel, crouch, or crawl, and lift up to 25 pounds. Close vision required.

How to apply

In addition to satisfactory performance on all of the essential job duties and responsibilities for this job, all State College of Florida, Manatee-Sarasota employees must fulfill the following basic performance expectations: Mission and Goals: Each State College of Florida, Manatee-Sarasota employee is expected to know the College’s mission and goals. Service Excellence: All State College of Florida, Manatee-Sarasota employees will strive to provide outstanding service excellence to everyone they serve including students, the community, and fellow employees in accordance with Pride in Excellence standards as listed: RESPECTFUL Act in a courteous manner Actively listen to gain full understanding Demonstrate awareness of “everything speaks” Show empathy and caring RESPONSIVE Approach people in an inviting and pleasing manner Take ownership of actions and decisions Plan, anticipate, and be forward thinking Answer and return phone calls and emails Use proper communication etiquette Banish the phrase “not my job” Provide assistance to all inquiries and follow through ACCURATE Do it right the first time Be knowledgeable of product and how it interfaces with others Ask probing questions Use resources effectively and efficiently COLLABORATIVE Participate in teams Develop team skill sets Learn available resources to be responsive to your constituents Develop internal and/or external connections Grooming and Appearance: State College of Florida, Manatee-Sarasota employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance. Safety Awareness: State College of Florida, Manatee-Sarasota employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided. Attendance Standards: State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures. Training: State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary. Continuous Improvement: State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position’s assigned set of duties and responsibilities.