Animal Services Care & Dispatch Technician New

Duties

ESSENTIAL JOB FUNCTIONS

• This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.
• Exudes a positive customer service focus.
• Advocates building organizational culture through aligning decisions with the County's core values.
• Receives incoming calls from the public or outside agencies for animal-related services; evaluates information to determine services needed.
• Understands and explains state statutes and county ordinance(s) of animal welfare to the public and staff.
• Prioritizes requested field services, records information necessary to determine priority of complaint, location, nature of incident and status of complaint and notifies applicable officers to respond to requests for service.
• Conducts research of locations, person’s histories, and relays information to officers; monitors animal field officers’ location and safety remotely.
• Responsible for data entry, including but not limited to, entering animal control officer paperwork, vaccination records, transfer paperwork, checking lost and found reports, and intake paperwork.
• Assists with acquisition of aggressive and non-aggressive animals by means of restraint, vaccination, transport, and placement of animals into kennels.
• Conducts preliminary investigations and files reports on cruelty and animal neglect complaints.
• Works closely with other humane and law enforcement agencies on incidents involving animals.
• Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)

Minimums

MINIMUM QUALIFICATIONS KNOWLEDGE, ABILITIES, AND SKILLS

• Considerable knowledge of County ordinances regulating animal control and related legal procedures.
• Considerable knowledge of the Putnam County geographical area.
• Knowledge of effective telephone etiquette.
• Ability to comprehend and enforce County ordinances as they relate to animal services.
• Ability to deal effectively with the public, especially during emotional or stressful situations.
• Ability to effectively investigate complaints and prepare appropriate documentation.
• Ability to effectively handle animals in all situations.
• Ability to comprehend and utilize legal and court procedures as they apply to Putnam County Animal Ordinances.
• Ability to communicate effectively both orally and in writing.
• Ability to deal effectively with outside agencies, other County employees and the public.
• May be required to assist with emergency support functions (ESF) during emergencies or other related emergency duties as assigned.

EDUCATION AND EXPERIENCE

• High school graduation or possession of an acceptable equivalency diploma.
• One (1) year work experience involving secretarial/clerical duties including the operation of a personal computer, keyboard, or similar data entry equipment.

(A comparable amount of training, education, or experience can be substituted for the minimum qualifications.) LICENSES, CERTIFICATIONS, OR REGISTRATIONS

• Ability to possess and maintain a valid Florida Drivers’ License.

ESSENTIAL PHYSICAL SKILLS

• Acceptable eyesight (with or without correction).
• Acceptable hearing (with or without hearing aid).
• Ability to access, input, and retrieval of information from a computer.
• Ability to access file cabinets for filing and retrieval of data.
• Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to answer a telephone.
• Ability to communicate using writing, speaking, hearing, and visual skills.

ENVIRONMENTAL CONDITIONS

• Works inside in an office environment.

(Reasonable accommodation will be made for otherwise qualified individuals with a disability or disabilities.) SUPPLEMENTAL INFORMATION: Employment is AT-WILL