Student Intern, Housing

Duties

Primary Responsibilities

• Serve as a welcoming, informed, and professional first point of contact for Atala Hall residents, families, guests, and campus partners.
• Answer phone calls, respond to routine questions, provide accurate Housing and Residential Life information, and refer concerns to the appropriate professional staff member.
• Maintain awareness of front-desk procedures, building resources, housing deadlines, and approved communication protocols.
• Document questions, service needs, and recurring concerns so staff can identify trends and improve the resident experience.
• Protect student privacy and handle sensitive information in accordance with institutional expectations.
• Receive, sort, catalog, secure, and distribute USF student mail and packages using approved logs, spreadsheets, databases, or tracking systems.
• Verify recipient and package information, investigate discrepancies, and escalate lost, damaged, unclaimed, or misdirected items when needed.
• Maintain accurate mail records and prepare periodic summaries of volume, unclaimed items, recurring errors, and service needs.
• Help develop and maintain a reliable staffing schedule for mail processing and front-desk coverage based on service hours, workload, staff availability, and known campus needs.
• Identify coverage gaps, recommend adjustments, and communicate approved schedule changes promptly and professionally.
• Create or update written procedures, checklists, and training materials that promote consistent mail handling and desk coverage.

Project Based Operations and Critical Thinking

• Complete at least one semester project that improves an Atala Hall front-desk, mail, scheduling, or resident-service process.
• Gather relevant information, analyze patterns, define the problem, compare possible solutions, and present a recommendation to Housing and Residential Life staff.
• Use data and resident feedback to support decisions and evaluate whether an implemented change improved efficiency, accuracy, access, or student service.
• Support additional administrative projects, records management, operational assessments, and process improvements as assigned.

Team Leadership Mentoring and Peer Coaching

• Serve as a positive team leader during assigned shifts and projects by clarifying tasks, coordinating workflow, and helping the team meet shared goals.
• Build community by creating a warm, welcoming environment while taking ownership of the space and the overall student experience.
• Mentor and peer coach student staff on front-desk expectations, mail procedures, scheduling practices, customer service, and problem-solving strategies.
• Model inclusive communication, accountability, ethical decision-making, and respect for different perspectives.
• Provide constructive feedback, recognize team strengths, and refer performance or conduct concerns to the supervisor rather than acting outside the intern's authority.
• Collaborate with Resident Assistants, Community, professional staff, and campus partners to support a safe and welcoming residential environment.

Minimums

• Current New College of Florida student in good academic and conduct standing who have not completed an NCF academic internship.
• Strong organization, attention to detail, reliability, and commitment to student-centered service.
• Clear written and verbal communication skills and the ability to work respectfully with diverse individuals.
• Comfort using or learning spreadsheets, databases, scheduling tools, mail-tracking systems, and standard office technology.
• Ability to manage multiple priorities, protect confidential information, meet deadlines, and ask for guidance when appropriate.
• Interest in housing, student affairs, operations, leadership, mentoring, or community development.