2026-2027 Nursing and Health Science Deans Office, IT Helpdesk Student Assistant

About Fiu

Florida International University https://fiu.edu/ is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Overview

Duties will include:

• Assist with backup and recovery procedures for workstations
• Perform new system installations, software upgrades and security patches
• Install/troubleshoot MS applications, email, network and local printers
• Assist users with Microsoft Office applications, log in scripts, file retrieval and provide extensive technical support
• Set up A/V equipment for faculty/staff presentations
• Assist with the maintenance of the computer labs, digital displays and video-conferencing equipment
• Provide technical support for faculty and staff in the Nicole Wertheim College of Nursing & Health Sciences

Job Category

Federal Work Study

Desired Qualifications

• High School diploma,
• Experience with Windows 7 and 10 operating systems
• MS Outlook
• MS Office Suite
• SharePoint site management and network printing tools
• Experience providing Level I support, PC troubleshooting and repair services

This position will assist the Senior Technician with implementing data security initiatives, data recovery and back-up procedures. Experience with Zoom video conferencing systems helpful, Windows Server 2012 and Mac OS support extremely helpful.

Who May Apply

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Work Schedule

Hours will vary based on class schedule and needs of department

Advertised Salary

$15.00/Hour

Pre-Employment Requirements

Criminal Background Check This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check: Duties: Yes or No Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) NO Will the position work within a Child Care center, medical facilities, etc. (Requires DCF Clearinghouse at a cost) NO Will the position work in a university sponsored Summer Camp? (Requires DCF Clearinghouse at a cost)? NO Will the position require entering any K-12 schools? (Requires public school system clearance) NO Will the position perform fiscal duties to include budgeting, accounting, or having direct access to cash, checks, gift cards and/or credit/debit cards to include making and/or receiving payments? NO Will the position have control over university-wide operational processes through functional roles or system security access (Information technology related functions, e.g., Web/Application Developer, IT Technician, Data/Systems Analysts etc.)? YES Will the position drive a university vehicle (including using the golf cart)? (MVR Check only) NO Will the position travel with student athletes to events? NO Is this designated as a position of special trust, responsibility, and sensitive location (Museums, Housing Residential Life, NFSTC, and working with and around minors etc.)? NO Will the position have system access to process payments, print or distribute checks, process corrections, or generate, update, or approve financial transactions that will result in the disbursement of university funds? (Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access) NO Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) NO Will the position support university sponsored research? (May require Research Extended Background Check) NO

How to apply

Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date.