2026-2027 Office of Financial Aid, Student Financial Aid FIU Online Assistant-Graduate

About Fiu

Florida International University https://fiu.edu/ is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Overview

The FIU Online Assistant to the Financial Aid Online Coordinator provides leadership and support across the Enrollment Pathway in multifaceted activities associated with Prospects, Admissions, Financial Aid, Registration, Retention, Graduation, etc These include, but are not limited to the following:

• General Awarding, Reducing or Cancelling of financial aid offers
• Process student petitions financial aid adjustments
• Process student requests
• Maintain Student Records
• Draft Correspondence to communicate with students
• Resolves data inconsistencies in student information system
• The student will work adjacent to departments such as OneStop, Student Financials, and FIU Online Recruitment to assist with inquiries through, phone, email, chat, and walk ins
• Assist with filing and other clerical duties
• Provides informed counseling to students and parents regarding the financial aid & student financials process including loans, grants and scholarships and tuition costs via phones, email, salesforce cases, walk-ins, and events
• Provides information on available options and programs
• Will process in PS and Salesforce based on given direction

Job Category

Federal Work Study

Desired Qualifications

• Candidate must have the ability to effectively present information about requirements, deadline dates and general information for the Financial Aid Office to prospective and current students
• Ability to communicate effectively in writing and verbally
• Ability to provide superb and excellent customer service to enable prospective and current students to conduct their business in the enrollment area in a timely and efficient manner
• Knowledge of PC operations and software (Windows)
• Ability to maintain pleasant working relationship and work well in a team environment

Who May Apply

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Work Schedule

Hours will vary based on class schedule and needs of the department.

Advertised Salary

$25.00/Hour

Pre-Employment Requirements

Criminal Background Check This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Background check and fingerprinting is required if the job includes any of the following: Duties: Yes or No Working directly with and/or residing with minors and/or vulnerable persons. No Working in K - 12 schools. (Requires DCF clearinghouse at a cost) No Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent. No Information technology (IT) related functions, e.g. Web Developer, IT Technician, etc No Driving on behalf of the university (MVR Check only). No Those working in the Athletics Department who travel with students to events. No Working within museums. No Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access). Yes Special trust, responsibility, and sensitive location. No Working in centers of health and/or counseling care. No

How to apply

Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date.