Social Services Specialist New

Duties

• Receives telephone calls and personal client visits from residents seeking assistance with social service situations and assists on the basis of knowledge of available programs.
• Interviews and records personal information, for clients seeking assistance. Refers clients to appropriate agencies, as necessary.
• Completes eligibility screening and applicant interviews as part of applicant intake process for various Social Services programs, such as but not limited to, LIHEAP and Housing programs.
• Completes income/asset verification as prescribed by State/Federal standards.
• Develops and maintains detailed and complex financial tracking system for all Social Services programs.
• Prepares monthly, quarterly, and annual reports for local, state and federal agencies as required.
• Interacts extensively with members of the public, private contractors and Building Department staff on housing projects which involve the reviewing of the home and needs of the homeowner, conducting mandatory walk-throughs for housing projects. Providing necessary notice to qualified bidders. Maintaining updated Contractor applications and required licenses.
• Prepares and executes all bank related contracts, mortgages and loan documents for applicable housing projects.
• Orders title searches on qualified homes.
• Review contractor/vendor invoices and process for payment.
• Briefs the Social Services Director is fully briefed on matters to be considered prior to committing state, federal or local funding.
• Attends department-related meetings and takes notes of pertinent data. Provides detailed minutes of meetings attended.
• Opens purchase orders and maintains tracking system for funds.
• Performs a variety of duties related to the Social Services Department, handling special projects and other duties as assigned.
• Attend quarterly Fair Housing Events.

Minimums

• Knowledge of applicable laws, rules, and regulations pertaining Social Services.
• Knowledge of state, county, and local social service organization and programs.
• Ability to acquire the knowledge and skills needed to perform the duties of the position.

• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Access).
• Ability to organize effectively the flow of clerical processes and successfully complete a variety of tasks simultaneously.
• Ability to interpret regulations and follow written directions and make appropriate decisions based on such.
• Ability to communicate effectively in speech and writing.
• Ability to hear and speak clearly in person and over the telephone.
• Ability to physically relocate from one workstation to another.

How to apply

High School diploma or equivalent; four (4) years work experience involving clerical and office management duties, including the operation of a personal computer and related software. Experience with local, state and federal housing programs and application processes. (A comparable amount of training, education, or experience can be substituted for the minimum qualifications.).